How Zoyya improved the customer experience at the Kynsi beauty salon

"Zoyya allowed us to eliminate missed calls and thus missed opportunities to provide our services. We don't have to interrupt the treatment anymore and answer calls. It is great for us because it sends reminders to our customers on time, and this is important and necessary in today's busy life. Zoyya also tracks how many times the customer visited us, when and why he/she did not show up. We no longer have to manually write down the services, calculate the duration and time ourselves. We already have a customer profile in Zoyya, so we do not have to remember which treatments our customers need or to write everything manually, we have a lot more statistics and we can track everything. Everything was more or less manual before, and now this part has been improved and digitized. Because it's not just the treatment that matters, the whole experience is important, the complete service, and that they can book an appointment themselves."

Increasing the number of services per customer

"It is great with Zoyya that customers who used to come only to a permanent nail polish can now see more of our treatments and services through Zoyya, so they also book those services too. Not only do they come to permanent nail polish , but they also expand the treatment options so they come to face treatments and hair removal, for example."